BAIGE FOOD MACHINERY BAIGE FOOD MACHINERY
BAIGE FOOD MACHINERY BAIGE FOOD MACHINERY
BAIGE FOOD MACHINERY BAIGE FOOD MACHINERY
BAIGE FOOD MACHINERY BAIGE FOOD MACHINERY
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Shandong Baige Food Machinery Co., Ltd.

May 2017

The first part of the report

1. Report preparation instructions

   This report is compiled entirely based on the actual production and operation of the company, the content is objective and fair, there are no misleading statements or falsehoods, and we are responsible for the authenticity of the content.

   Report organization scope: Shandong Baige Food Machinery Co., Ltd. (sometimes referred to as "baige" and "company" in this report)

  Reporting time range: January 2016 to December 2016, in order to maintain the continuity of the report, part of the content extends the above time range

  The publication cycle of the report: 1 time/year

   Description of report data: The financial data disclosed in this report comes from the company’s financial statements, and other data comes from the company’s internal statistics.

   How to obtain the report: This report is published in electronic form on the company's website (), and is available for download and reading.

 

2. Speeches from senior corporate executives

  Shandong Baige Food Machinery Co., Ltd. is a food machinery manufacturer developed from a steamed bread machine manufacturer. Over the years, under the guidance and help of departments at all levels, we have given full play to our own advantages and developed together with domestic food machinery brand enterprises. We have always adhered to the business philosophy of "loyalty, truthfulness, trust, honesty, and kindness". At the same time, it insists on independent innovation, actively explores the core technology, research and development, and standard formulation of the enterprise, respects science, and embarks on its own development path.

We have always insisted: The white pigeon brand created by the company pursues a "loyal" character; the products manufactured by the pursuit of a "practical" character; for the majority of consumers, the pursuit of a "trust" character; the responsibility to the society, the pursuit of a "loyalty" character The word "sincerity"; for the emotion of employees, the pursuit of a word of "goodness".

   The development of Baige is inseparable from the care and help from all walks of life in the society, and the support of upstream and downstream colleagues. Therefore, we are willing to work together with colleagues in the industry to improve and make the food machinery industry better and bigger, so as to provide consumers with healthier, safer and more assured food machinery.

 

3. company profile

   Shandong Baige Food Machinery Co., Ltd. was established in July 2006 with a registered capital of 16 million yuan and 578 employees. It is a well-known modern private enterprise specializing in R&D, design and production of food machinery.

   The company pays attention to the injection of scientific and technological elements in products, continuously introduces technology and independent innovation, cultivates a scientific and technological innovation system, and now has one invention patent and seven utility model patents.

Baige brand steamed bun machine was awarded "Shandong Famous Brand" and "Shandong Famous Trademark". The company was awarded the titles of "Contract-honoring and Credit-abiding Enterprise" and "Consumer Satisfaction Unit" in Shandong Province for consecutive years, and was awarded the "Demonstration Unit of Honest Business" and "Shandong" A series of honorary titles such as “Technology-based Enterprise”, “Entrepreneurship Demonstration Site for Laid-off Workers”, “Governing Unit of the All-China Federation of Industry and Commerce Kitchenware Industry Chamber of Commerce”, “Vice President Unit of China Food and Packaging Association”, and won in June 2015 Production license for cooking machinery and equipment of the General Logistics Department of the Chinese People's Liberation Army.

 

Table of Contents

Part One Foreword

1 Foreword to the report......................................... .................................................. .............1

2 Message from the General Manager... .................................................. ..........1

3 Company profile............................................ .................................................. ..............1

 

The second part of the report text

1 Corporate quality concept ... .................................................. ...4

2 Enterprise Quality Management............................................ .................................................. ..4~7

2.1 Quality management organization ............................. .................................................. ...4

2.2 Quality Management System............................................ .................................................. ...6

2.3 Quality and safety risk management ... ...............................................7

3 Quality and Integrity Management............................................ .................................................. ...7

3.1 Quality Commitment............................................ .................................................. ............7

3.2 Operation Management............................................ .................................................. ............7

3.3 Marketing Management............................................... .................................................. ............7

4 Basics of Quality Management ... .................................................. ........8

4.1 Standard Management............................................ .................................................. .............8

4.2 Metrology Management............................................ .................................................. .............8

4.3 Certification management............................................ .................................................. .............8

4.4 Inspection and testing management ............................. .................................................. ......8

5 Product Quality Responsibility............................................ .................................................. ...9~10

5.1 Product After-sales Responsibility............................................ .................................................. .......9

5.2 Corporate Social Responsibility ............................. .................................................. .......9

5.3 Quality Credit Record... .................................................. ...10

 

Part III Conclusion of the report

Appendix 1 Feedback Form... .................................................. ..11

 

The second part of the report text

1 Corporate quality concept

   Product quality is the life of an enterprise, and the enterprise has passed the ISO9001 quality management system certification. The execution standard of the dough mixer is SB/T10127-2012, and the chief quality officer of the company will be hired after being trained and qualified. To ensure product quality, the company has adopted a series of effective measures:

Firstly, strictly control the procurement of raw materials, start from the source, shop around, and adhere to the principle of high quality and low price; secondly, the company has established a quality inspection department, equipped with qualified professionals, and inspected raw materials in accordance with national or industry standards and testing procedures. Perform an inspection. The third company has domestic advanced testing equipment, and is equipped with professionals, has conducted pre-job training for operators, and formulated scientific and standardized operating procedures. Fourth, random inspections and inspections are adopted in the production process, and illegal operations are restricted by the system. If problems occur, they should be repaired by professionals in time to ensure product quality. Fifth, a standardized technological process and post responsibility system were formulated. During the production process, the methods of first piece inspection, process self-inspection, mutual inspection of work sections, and special inspection and random inspection were adopted to ensure product quality and reduce raw material waste. The sixth finished product will be inspected by professionals, and after each index reaches the standard, the certificate of conformity will be issued before it can be put into storage. In short, the implementation of the "zero defect" quality management model ensures the quality of the products.

2 Enterprise quality management

  2.1 Quality Management Organization

   The company’s quality management organization is the quality decision-making, leadership and promotion organization directly in charge of the company’s general manager. The vice president in charge of production technology is the company’s chief quality officer. The company has a sound quality assurance system, clarifies quality responsibilities and authorities and related incentive measures to ensure the implementation of the quality strategy and deployment.

   2.1.1 Quality management organization chart (see Figure 2-1)

   2.1.2 Quality management responsibility and authority

  The general manager makes regulations on the responsibilities and authorities of the company's various departments and related staff, and stipulates the responsibilities and authorities of each functional department in the management system. Through meetings, documents, personnel appointments and other communication methods, communicate the responsibilities and authorities of various departments and related personnel to ensure the company's effective quality management.

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  2.1.2.1 General Manager's Quality Responsibilities and Authority

  A) The general manager is the company's top management and the first person responsible for product quality and safety. He is responsible for implementing the country's policies, policies, regulations, and standards related to quality work to ensure that the company's quality activities meet customer needs.

  B) Leading system and implementing the company’s quality and food safety policies and objectives, and publishing them in official documents, to adopt effective methods to ensure that all levels of the company can understand and implement them.

  C) To stipulate their responsibilities, authorities and relationships for all personnel who have an impact on quality and product safety.

  D) Provide necessary resources for the effective operation of the product quality and safety management system.

  E) Appoint management representatives and product safety team leaders, clarify their responsibilities, and ensure smooth internal communication.

  F) Approve product safety and quality management manuals, and approve the company’s important rules and regulations and documents.

  G) Regularly organize or authorize management representatives to conduct audits and management reviews of the company's internal quality system to ensure the suitability, effectiveness, adequacy and continuous improvement of the company's quality management system.

  2.1.2.2 Quality Responsibilities and Authority of Management Agency (Chief Quality Officer)

  A) Lead, organize, and coordinate company employees to ensure that the company establishes, implements, maintains and updates quality and product safety management systems in accordance with the requirements of quality and food safety management systems;

  B) Review the effectiveness and suitability of the operation of the management system as the basis for system improvement;

  C) Ensure that the awareness of meeting customer requirements, laws and regulations and product safety is improved within the company;

  D) Arrange relevant training and education for members of the product safety team;

  E) liaise externally on matters related to the quality and product safety management system.

  2.1.2.3 Quality Responsibilities and Authority of the Director of Quality Control

  A) Under the leadership of the management representative, responsible for the publicity, education, organization and coordination of the quality system operation of the quality policy, at the same time arranging special personnel to understand relevant laws and regulations in a timely manner, and implement quality management in accordance with the requirements of laws, regulations and technical standards;

  B) Responsible for monitoring the entire production process, putting forward suggestions for handling technical and quality problems that occur in the production process, taking measures, and supervising the implementation. Have the right to investigate and deal with violations of operating procedures and quality management systems. Have the right to decide the use of raw and auxiliary materials, packaging materials and the delivery of finished products;

  C) Responsible for organizing the formulation and review of quality standards for raw and auxiliary materials, packaging materials, finished products, etc.;

  D) Responsible for organizing the revision and review of product process operating procedures, post SSOP, inspection operating procedures, original production records, and batch production records;

  2.1.2.4 Quality responsibilities and authority of operators

  A) Obey and implement the company's rules and regulations and all quality requirements, and firmly establish the "quality first" idea.

  B) Strictly abide by the process operation regulations and various technical operation regulations and requirements, and ensure that there are no quality problems in their operations. Once a quality problem occurs, it is necessary to find the cause and solve it in time or ask relevant technical personnel to coordinate and solve it, so as to achieve the purpose of stably improving product quality.

  C) Seriously do self-inspection and mutual inspection, make frequent inspections, and ensure the quality of the job. Workers who require inspection and operation records must strictly inspect and fill in the true records carefully. The original records should be clear and preserved, and handed over to the relevant responsible departments on a regular basis.

  D) Strictly abide by the craftsmanship and sanitation discipline, make scientific use of the equipment, tools, etc. of the post, carefully maintain, and always keep in good condition, so as to meet the production quality requirements.

  E) Actively participate in technical learning, continuously improve their operating level and skills, and achieve stable quality in this post.

  F) Establish an overall concept, strengthen collaboration, mutual supervision, respect and support the work of full-time and part-time quality control personnel.

  G) If a problem is found, report it actively, find the cause, and take measures. Actively take preventive and corrective measures.

   2.1.3 Incentive measures

In order to promote the effective development of quality management and improvement activities at all levels of the company, the company has formulated the "Reasonable Suggestion Management Measures", "QC Group Management Measures" and other incentive systems, and established an annual reporting mechanism for employees at the level of gold medal technicians and above. At the debriefing meeting, a large number of rationalization suggestions were collected, and the responsible departments and persons responsible for implementing the improvements were deployed to make improvements one by one.

  2.2 Quality Management System

  Quality is the life of an enterprise. From the first day of production of Baige food machinery products, the company's senior leaders regard product quality as the first major issue. In the quality management work, we have a long-term view, and formulated quality policies and quality goals that are in line with the actual development of the enterprise.

  Quality policy: quality first, customer first, efficient system, honesty and trustworthiness

  Quality Target: Incidence rate of food safety accidents 0

  The pass rate of ex-factory products is 100%

  Product customer satisfaction ≥80%

  The company has passed the IS09001:2008 quality management system certification. Through the combination of internal training and external training, it ensures that employees master the legal and regulatory requirements for product quality and continuously improve their professional and technical levels. In daily practical work, the system is continuously maintained and updated, and the annual internal audit and management review of the system are carefully organized and deployed. The continuous improvement of the system is implemented through the annual internal audit, management review and external supervision and review to ensure The adequacy and effectiveness of the operation of our company's quality management system guarantees the quality and safety of our products.

The company has established a complete after-sales service guarantee system, with a special after-sales service hotline, which collects, analyzes and handles customer needs and complaints in a timely manner. The description of complaints must be accurate and detailed. Try to write clearly what kind of situation it belongs to, so that the information can be summarized. Statistics by category. And pass the effective demand to the relevant departments and responsible persons to solve and improve.

  1) After the after-sales service commissioner receives the consumer complaint call, he should contact the consumer as soon as possible to understand the incident;

   2) If it is indeed a product quality problem, you need to answer the consumer's question first, explain the cause of the problem, and give a solution to achieve consumer satisfaction;

  3) If the cause of the problem cannot be determined for the time being, or if it is difficult for consumers to communicate, they should rush to the scene as soon as possible, obtain samples and mail them back to the company, and report to the after-sales service department, which will give a solution;

  4) For every quality problem, after consultation and agreement with consumers, the "Quality Problem Resolution Form" should be filled out; the "Quality Problem Resolution Monthly Summary Form" should be filled out every month for the office and submitted to the company for review.

  2.3 Quality and safety risk management

  A) Quality risk monitoring

The company established the "Product Safety Risk Monitoring Information Collection System" in accordance with relevant laws and regulations to collect product safety risk monitoring information, discover potential product safety problems in a timely manner, and change the after-the-fact "remedy" into pre-prevention, that is, "post-monitoring" "Change to "pre-prevention", so as to avoid the occurrence of quality and safety accidents.

  B) Emergency management

  In order to improve the company’s ability to respond to emergencies and dangers, ensure that in the event of a major or extraordinarily serious accident, the command and dispatch are unimpeded, and personnel, equipment, and materials can be in place in time to ensure that the company can effectively control and protect in the event of an accident. The safety of employees’ lives, the environment, and national property, to minimize accident losses, in accordance with the "Safety Production Law of the People's Republic of China", "Emergency Response Law of the People's Republic of China", "Management Measures for Production Safety Accident Emergency Plan" Provisions, combined with the actual situation of our company to formulate emergency plans for production safety accidents.

  The emergency plan for production safety accidents is divided into two levels: comprehensive emergency plan and special emergency plan. The comprehensive emergency plan is the company's overall plan and procedures for organizing, managing, commanding, and coordinating relevant emergency resources and emergency actions. The special emergency plan is an integral part of the overall plan. , Is the action plan and guarantee plan for different emergencies. In order to achieve accurate and timely response to emergency rescue, the company regularly organizes employees to conduct emergency drills, and improves and perfects the problems in the drill process to ensure that emergency plans can be activated when emergencies occur, avoid risks and reduce harm.

  3 Quality and Integrity Management

  3.1 Quality Commitment

  The company promises to strictly abide by the "Product Quality Law" and a series of laws and regulations related to product quality and safety, and fully implement the company's product quality and safety first responsible person system.

  3.2 Operation Management

   As a food machinery manufacturing enterprise, the premise of sustained and healthy development is law-abiding operation, honesty and trustworthiness. The reason why Baige products have a good reputation and can withstand the consideration of time is completely due to our company's business philosophy of real materials and genuine goods at a fair price. For many years, the company has been carrying out production and operation with a high sense of responsibility to consumers and employees. From executives to front-line employees, we always adhere to product quality first and regard quality as the life of the company. We strictly follow national standards and relevant laws and regulations in terms of raw material procurement, additive management, production process control, product testing, after-sales service, etc. The implementation is required to realize the tracking, monitoring and management of the whole process from procurement to production to after-sales, and to provide consumers with satisfactory food machinery.

  3.3 Marketing Management

   The "Bai Ge" brand food machinery produced by the company has won the trust of customers with its many models, complete specifications, advanced technology and reliable quality. The company's leading product HWT-50 dough mixer is sold well in more than 20 provinces, municipalities, autonomous regions, and municipalities directly under the Central Government, and its market share ranks among the best in the country. With high-quality products and perfect after-sales service, "White Pigeon" food machinery has entered thousands of households. At present, the company has set up offices (after-sales service companies) in 25 provinces, municipalities and autonomous regions including Changchun, Harbin, Shenyang, Shanxi, Xi’an, Hohhot, Tianjin, Jinan, Beijing, Urumqi, Zhengzhou, etc. 18 A special distribution (maintenance center), 170 designated sales shops, the company's sales network throughout the country. While occupying the domestic market, the company has also been striving to expand into the international market. The company has a sound after-sales service system and strictly manages it in accordance with the system. The company has formulated "Customer Satisfaction Control Procedures" and "Customer-related Process Control Procedures" to communicate with customers, collect customer data, and conduct customer satisfaction. research analysis.

  4 Quality management foundation

  4.1 Standard Management

Baige Company meets and exceeds the needs of consumers as the internal quality control standard of the enterprise. In the production process, it pursues the high requirements of excellence in quality, and continuously improves the standard requirements of the internal control process, and establishes far more stringent than the national standard and the industry standard. Quality control methods. At present, the company’s standardization system covers more than 60 technical standards covering basic, design, procurement, process, equipment, inspection, packaging, energy and environmental protection, and information. Among them, the main product implementation standards are: Ministry of Commerce Standards Conditions", Standard No.: SB/T10127-2012; Ministry of Commerce Standard "Technical Conditions for Steamed Bread Machines", Standard No.: SB/T 10128-2008; Enterprise Standards "Technical Conditions for Combined Steamed Bread Machines", Standard No.: Q/BG-1001 -2017.

  4.2 Measurement management

  The company has passed the ISO9001 quality management system certification and the noodle machine implementation standard SB/T10127-2012, and strictly implements the requirements for measurement and testing, and has established a complete measurement and testing management system and procedure system. Perform verification and calibration according to the equipment verification and calibration cycle to ensure the accuracy and precision of the measurement and testing equipment.

   The company has a total of 63 sets of advanced measurement and testing equipment, and 30 full-time and part-time measurement personnel. The various performance indicators of "Baige" brand HTW-50 dough mixer are far higher than the requirements of the relevant national industry standards, and have achieved a good economic and social reputation in the market.

  4.3 Certification management

  Certification plays a role in standardizing and guiding the quality management of enterprises. The certification of enterprises can also be used to improve their own management level, improve product quality and safety, so as to meet and exceed customer needs to a greater extent.

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  4.4 Inspection and testing management

  The company’s quality control department is responsible for all-round product quality inspection and testing in the whole process from raw materials to finished products. It is equipped with more than 20 high-quality and high-level inspectors with a college degree or above; and successively purchases a large number of laboratory testing equipment and online Real-time monitoring equipment, always pay attention to the improvement of product testing capabilities and online real-time monitoring capabilities.

  The company’s quality control department has a total of 34 technical standards for inspection, acceptance and test methods, and always pays attention to the update and improvement of the inspection technical standards. At the same time, for double assurance, the company’s quality control department has special monitoring personnel on duty to monitor the products of each process. Carrying out uninterrupted follow-up and random testing to eliminate quality problems in the embryonic stage, and the quality level develops from a guaranteed type to a preventive type.

  5 Product quality responsibility

  5.1 After-sales responsibility

   5.1.1 Product recall and "three guarantees"

  The company has established complete product recall control procedures and after-sales service procedures. The company solemnly promises that if the company’s products have quality problems, after a joint investigation by the company and relevant departments, it is indeed the company’s responsibility that the company will be responsible for covering the losses of consumers. According to the wishes of consumers, the company's products can be returned and replaced, and sincere apologies to consumers.

  5.1.2 Customer complaint handling

  When the marketing department receives oral, telephone, fax, letter, and E-mail complaints or complaints from customers, it shall carefully and timely record the content of customer complaints in the "After-sales Service Register" and enter the "Consumer Complaint Control Procedures" for processing. The response to the consumer should be completed within 24 hours, and the result should be recorded in the "Quality Problem Record" in the "Management System". If it is a quality problem, the Marketing Department will submit it to the Quality Control Department in the form of a "Quality Information Feedback Form" to investigate and analyze the cause of the incident. Relevant responsible departments shall analyze the causes of defects and fill in corrective measures. The quality control department will conduct follow-up verification after the corrective actions of the responsible department are implemented. After the processing results are reviewed by the general manager or deputy general managers, the marketing department will reply to the relevant customers in a timely manner.

  5.2 Corporate Social Responsibility

  5.2.1 Consumer protection

  For a food machinery manufacturing company, the biggest social responsibility is to provide the society with genuine, safe and satisfactory food through continuous innovation and improvement. This is the most concrete manifestation of social responsibility. In order to allow consumers to drink safe and secure drinks, Baige has been adhering to the core value of "making products with real materials and creating brands with genuine products" for decades, and strictly controls product quality.

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  5.2.2 Social and public responsibilities

  1) Environmental protection

Strictly comply with national environmental protection laws and regulations in production and operation, no pollution accidents and disputes have occurred, all environmental indicators have met the requirements of environmental protection, and there is no administrative penalty for violation of environmental protection laws, regulations and normative documents .

  2) Comprehensive utilization of energy and resources

The company has introduced advanced production technology and equipment from Europe, America and other foreign countries to solve the problems of energy and resource utilization from the source. At the same time, it formulates sound management rules and regulations, strengthens energy conservation and resource conservation publicity, comprehensively implements a clean production strategy, and adopts various non-toxic , Harmless raw materials and the use of pollution-free or less-polluting new technology or new equipment, improve the level of technology, reduce energy consumption per unit product, reduce environmental pollution, comprehensively promote cooling water recycling, condensate water recycling, motor frequency conversion speed control, etc. Advanced technology reduces energy and resource consumption, improves energy and resource reuse rate, and achieves the purpose of energy saving and comprehensive utilization of resources.

  5.23 Charity support

  The company has been sincere and enthusiastic in supporting social undertakings, and has won high praise and social effects from the society. The company takes the development of the national beverage business as its own responsibility and takes the interests of consumers as the core to provide consumers with satisfactory products. While operating in compliance with the law, we also enthusiastically support social welfare undertakings.

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  5.3 Quality Credit Record

  The company operates in compliance with the law, has no bad records, no violations of laws and regulations, Lulu brand vegetable protein beverages are all qualified in the random inspections of the national supervisory agencies at all levels, and they are rated as Shandong Famous Brand Products from 2011 to 2014.

 

Part III Conclusion of the report

During the reporting period, the company continued to promote the integrity management philosophy of quality first, loyalty, truthfulness, trustworthiness, and kindness. Faced with many challenges in the real economy, the national economy has entered a new normal environment of slowing development. Still maintaining a healthy development trend. The company's quality management work has also been unanimously recognized by consumers and the industry. At present, with the in-depth implementation of national strategies such as the coordinated development of Beijing-Tianjin-Hebei, the “Belt and Road”, the advancement of supply-side reforms, and the “Made in China 2025”, it has created good opportunities for enterprise development and also put forward higher requirements. Therefore, enterprises must seize favorable development opportunities, carry forward the craftsman spirit of excellence, insist on quality and integrity first, continue to drive innovation, continue to improve, and complete the further upgrade of the enterprise.

 

Appendix 1: Feedback Form

Dear readers:

   Thank you for your attention to this report. In order to continuously improve the company's quality and integrity work and improve the quality and service level, we sincerely hope that you can comment on this report and provide your valuable comments. We are very grateful for this. You can choose the following ways to feedback your opinions and suggestions:

   Written letter: received by Shandong Baige Food Machinery Co., Ltd., Chengnan (Jin Road) Economic Development Zone, Leling City, Shandong Province; Email: bgspjx@126.com; Tel: 0534-6228087, Fax: 0534-6264222.

Reader Feedback Form of "Shandong Baige Food Machinery Co., Ltd. 2016 Quality Integrity Report"

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